Refund policy
Exchange Policy
Domestic Orders (India)
We always try our best to make sure that you love our product as much as we loved making it for you.
However, we'd be happy to exchange any item that is unused, unwashed, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size or style.
Please Note:
- ON SALE products cannot be exchanged/returned.
- Custom Orders cannot be exchanged/returned.
International Orders
Currently, we don't accept Exchange on International Orders due to various reasons like High Shipping cost, custom duties and Taxes.
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Return Policy
Domestic Orders (India)
Item that are unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 7 days from the date of delivery. All returns happen via Bank Transfer which can take upto 15 working days.
Incase of a defect or wrong product, we would require clear and multiple packet opening videos or pictures.
Reverse pickups are either arranged by us or customer will have to ship the parcel to us at the following address:
Name: Sheeltex India
Address: 106, Magnum House-1, Milan Complex, Moti Nagar, New Delhi-110015
Number: +91 70119 59175
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request.
Item is eligible for a return/exchange request only once.
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Cancellation Policy
No cancellations will be accepted after 24 hours of the order being placed.
Change in Size/Delivery Address/Phone Number
If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at online@india-living.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.
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Exchange / Return for International Orders
No exchange / return is applicable on international orders. For any other queries please feel free to contact us before you place an order.
You can email us on online@india-living.com for any additional queries.
